I am a registered sole trader operating as Louise Harnby | Fiction Editor & Proofreader. I offer copyediting and proofreading services to authors, and courses and books to authors, editors and proofreaders. My client/customer base is worldwide.
This policy describes how I protect and make use of the information you give me.
If you are asked to provide information, it will only be used in ways stated in this policy.
Why do I collect data from you?
I gather and use certain information about you in order to:
respond to your requests for information (e.g. my availability or a quote for editorial services)
allow you to register for a special offer
allow me to contact you while an editing project is ongoing
allow access to course and book content
enable certain functions on this website
better understand how visitors use this website
What information do I collect from you?
I collect the following minimal information:
contact postal address
information pertinent to your enquiry (e.g. word count, nature of project, whether you're an author or an editor)
I use Facebook Pixel to help me understand how visitors use my site. The program places a cookie on your computer to monitor the pages you visit and the links you follow (if your computer allows cookies to be placed).
How do I use this data?
How do I use this data? The data I collect is used as follows:
For my internal accounting processes (e.g. so I can invoice you) and so that I am compliant with my tax authority (HMRC) should it request an audit.
To contact you in response to your enquiry, order, quote, special offer or booking.
To give you access to course content you have purchased that resides on my website, and book content you have purchased that is stored on my ecommerce platform of choice.
To record your agreement to the terms and conditions of my editorial services.
In the case of the Facebook pixel (a cookie), to create a custom audience for adverts on Facebook and to tailor those adverts to Facebook users' interests.
With the exception of the Facebook pixel, I will never use this data for marketing or promotion purposes without getting your permission in writing first (for example, to publish your testimonial for me on my website), or unless you have signed up to be notified about a specific offer.
A cookie is a small file placed on your computer’s hard drive. It enables my website to identify your computer as you view different pages on my website.
I collect and store minimal information via the following forms:
Contact form (via Weebly)
Booking confirmation form (via Weebly)
Course order form (via Weebly)
Book order form (via Payhip)
Author’s style preferences form (via Weebly)
Newsletter signup (via Flodesk)
Email (via British Telecom)
I will never lease, distribute or sell your information to third parties unless you give me written permission to do so, or I am required to do so by law.
You can ask me to remove your data from Weebly or Flodesk at any time. Please note that if your information is being held to enable access to content that you’ve purchased from me (e.g. courses/books), the removal of your data will remove your access.
How do I store your personal data?
The minimal information I collect is stored on the following data servers:
Payhip. This is the platform I use to sell my books. You an access its Privacy And Cookies Policy here.
PayPal. This is the password-protected online payment service I use for sales of my courses and books, and for editorial-services clients who elect not to be invoiced via direct bank transfer.
Flodesk's servers are also based in the US. Their terms of service are available here.
How long do I keep your data for?
Because many of my customers and clients work with me more than once, I do not delete data unless specifically requested to do so.
HMRC requires me to keep records for 'at least 5 years after the 31 January submission deadline of the relevant tax year'. See 'How long to keep your records'.
Please ask if you want me to delete or amend your records. As long as I'm complying with HMRC's legal requirements, I'll action your request immediately.
With whom is your data shared?
No one, unless you request that I do so in writing, or HMRC elects to audit my business.
If you have any questions or requests for modification or removal of your data, you are welcome to email me at firstname.lastname@example.org or write to me at Louise Harnby, West Cottage, South Walsham Road, Panxworth, Norfolk, NR13 6JG, UK.